Data Protection Policy

ms2bd Privacy Policy

Protecting your personal information is our highest priority. This document explains in detail how ms2bd collects, uses, and stores your information.

Last Updated: January 2026

1. Introduction and Applicability

ms2bd is a trusted online gaming platform in Bangladesh. This Privacy Policy ("Policy") applies to all members who use our website, applications, and related services. When you register, log in, or use any service on the ms2bd platform, you are considered to have agreed to the terms of this Policy.

We take your privacy seriously. This Policy will clearly explain what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information. If you disagree with any part of this Policy, please stop using our services and contact us.

Important: This Policy applies only to individuals aged 21 or older. We do not knowingly collect information from minors.

2. Information We Collect

Personal Identity Information

We collect the information you provide during registration. This includes:

Full name
Date of birth
Email address
Mobile number (for verification only)
National ID or passport number (for identity verification when required)
Bank or mobile banking account details (for transactions)

Automatically Collected Information

When you use the ms2bd platform, our system automatically records certain information. This includes:

IP address and device type
Browser type and version
Date and time of access to the platform
Cookie and session data
Game play history and betting patterns
Transaction history

3. Purpose of Using Your Information

ms2bd uses your information for specific and lawful purposes. We do not use your information beyond the purposes listed below:

Account Management: To create, verify, and keep your account secure.
Service Delivery: To provide gaming services, bonuses, cashback, and VIP benefits.
Financial Transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
Customer Support: To respond to your questions and complaints.
Security Assurance: To prevent fraud, money laundering, and other illegal activities.
Responsible Gaming: To identify excessive gaming patterns and provide you with the necessary support.
Platform Improvement: To improve the quality of our services and enhance the user experience.
Legal Compliance: To comply with applicable laws and regulations.

Note: We do not sell your personal information to third parties. Information may only be shared with third parties as necessary to deliver services, such as payment processors or identity verification agencies.

4. Sharing Information with Third Parties

ms2bd may share your information with third parties in specific circumstances. These cases are as follows:

4.1 Payment Processors

To complete your financial transactions, we share the necessary information with bKash, Nagad, Rocket, and our banking partners. This information is used solely for the purpose of verifying and processing transactions.

4.2 Game Providers

Our game providers, including Pragmatic Play, Spribe, JILI, and PG Soft, may process gameplay-related information. However, sensitive information relating to your identity is not shared with them.

4.3 Law Enforcement Agencies

We are legally obligated to share necessary information with law enforcement agencies upon a court order, legal requirement, or valid request from authorities.

4.4 Security and Fraud Prevention

Necessary information may be shared with specialist third parties to ensure platform security and prevent fraudulent activity.

5. Cookie Policy

ms2bd uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

Essential Cookies

Essential for operating the core functions of the platform. This includes keeping your login session active and ensuring security.

Functional Cookies

Used to remember your preferences, such as language selection and saving game settings.

Analytics Cookies

Collects anonymous statistics used to monitor platform usage and improve the quality of our services.

Security Cookies

To prevent unauthorized access, block CSRF attacks, and ensure the protection of the platform.

You can manage cookies from your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

6. Data Security Measures

ms2bd adopts the most advanced technical and organizational measures to protect your personal information. Our security framework operates on the following levels:

SSL Encryption: All data transfers between your browser and our servers are protected by SSL (Secure Socket Layer) encryption.
Data Encryption: Stored sensitive information is kept secure using industry-standard encryption algorithms.
Access Control: Only authorized personnel have access to your information, and this access is strictly logged.
Firewall and Security Monitoring: Our systems are monitored around the clock so that any unusual activity can be detected immediately.
Regular Security Audits: Regular security audits are conducted to identify and resolve security vulnerabilities on our platform.
Two-Factor Verification: Two-factor verification is used for account logins and large withdrawals.

Important: While we make every effort to protect your information, no data transfer over the internet is completely risk-free. Keep your password confidential and notify us immediately if you notice any suspicious activity.

7. Data Retention Period

ms2bd does not retain your information longer than necessary. Data retention periods are determined as follows:

Active Accounts: All information is retained for as long as your account remains active.
Closed Accounts: Even after an account is closed, certain information may be retained for a reasonable period for legal obligations and dispute resolution purposes.
Transaction Records: Financial transaction records are retained for the period required under financial regulations.
Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies generally last between 30 and 365 days.

Once the data retention period has ended, we securely and permanently delete or anonymize that information.

8. Your Rights

Right to Access

You have the right to know what information we have collected about you. Upon request, we will provide you with a copy of that information.

Right to Rectification

If there are any errors or inaccuracies in your information, you have the right to request that they be corrected.

Right to Erasure

In certain circumstances, you may request that your personal information be deleted; however, this may not be fully possible if legal obligations exist.

Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, particularly in the case of marketing communications.

Right to Data Portability

You have the right to request your personal information in a structured and readable format.

Right to Withdraw Consent

You may withdraw your consent to the processing of your information at any time. This will not affect the lawfulness of any processing carried out prior to withdrawal.

To Exercise Your Rights: To exercise any of the rights listed above, email us at [email protected]. We generally respond within 30 business days.

9. Protection of Minors' Information

Important Notice: ms2bd is intended for individuals aged 21 or older only. Minors are strictly prohibited from using this platform.

We do not knowingly collect personal information from anyone under the age of 21. We have age verification measures in place during the registration process. If we become aware that a minor has inadvertently provided information, we will immediately delete that information and close the associated account.

If you are a parent or guardian and believe a minor has registered on our platform, please notify us immediately at [email protected].

10. Changes to the Policy

ms2bd reserves the right to review and update this Privacy Policy as needed. Reasons for changes may include:

Legal or regulatory changes
Technological developments
Changes to our services or business operations
User feedback and suggestions

If any significant changes are made, we will post a notice on the platform or notify you at your registered email address. Continued use of the platform after changes are made means you have agreed to the updated Policy.

To view a copy of a previous version of the Policy, contact us at [email protected].

11. Contact Us

For any questions or concerns about this Privacy Policy, or to exercise your rights, contact us through any of the following:

Live Chat

Use our live chat service for support in Bengali, available 24/7. Get an immediate answer to any question.

Email

Email us for any privacy-related matters:
[email protected]

Data Protection Requests

To request access to, correction of, or deletion of your information, send an email to the same address with the subject "Privacy Request".

Note: We may ask a few verification questions to confirm your identity. This is solely for your security, to ensure no one can access your information without authorization.